Privacy Policy

PRIVACY POLICY

Effective Date: 8^th August 2026

Last Updated: 8^th August 2026

1. Introduction

PEMARC Training Institute ("PEMARC", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, register for our courses, submit an enquiry, apply for training, communicate with us, or otherwise interact with our services.

PEMARC processes personal data in accordance with applicable data protection laws, including the Data Protection Act, 2019 of Kenya and applicable regulations.

2. Who We Are

PEMARC Training Institute

Website: https://www.pemarc.com

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: +254704443322

Physical Address: Kipro Center, Sport Road, Westlands, Nairobi

For privacy-related enquiries or requests concerning your personal data, please contact us using the details above.

3. Personal Information We Collect

Depending on how you interact with PEMARC, we may collect the following information:

Information you provide directly

·       Full name

·       Email address

·       Telephone/mobile number

·       Country and location

·       Organization/company

·       Job title or professional information

·       Course or certification of interest

·       Training preferences

·       Information provided through enquiry, registration, or application forms

·       Payment and billing information where applicable

·       Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

·       IP address

·       Browser type and version

·       Device type

·       Operating system

·       Pages visited

·       Date and time of visits

·       Referring website

·       Website interaction and usage information

We may collect this information through cookies, analytics tools, pixels, and similar technologies.

4. How We Collect Your Information

We may collect personal information when you:

·       Complete a form on our website

·       Register for a course

·       Request information about a course

·       Subscribe to communications from us

·       Contact us by email, telephone, WhatsApp, or social media

·       Make or arrange a payment

·       Participate in our training programs

·       Interact with our website or advertisements

·       Communicate with our staff or trainers

·       Attend an event, webinar, or training session

Where required by law, we will obtain your consent before collecting or processing personal information.

5. How We Use Your Personal Information

We may use your information to:

·       Respond to your enquiries

·       Provide information about our courses and services

·       Process course registrations and applications

·       Manage your participation in training programs

·       Process payments and related transactions

·       Communicate course schedules, updates, and announcements

·       Provide customer and learner support

·       Issue certificates and maintain training records

·       Improve our courses, website, and services

·       Conduct internal administration and record keeping

·       Send marketing communications where permitted by law

·       Measure and improve the effectiveness of our advertising

·       Prevent fraud, misuse, and unauthorized activity

·       Comply with legal and regulatory obligations

6. Marketing Communications

Where permitted by applicable law, PEMARC may contact you about courses, certification programs, promotions, events, workshops, and other services that may be relevant to you.

You may opt out of marketing communications at any time by:

·       Using the unsubscribe option in an email;

·       Contacting us directly; or

·       Following the opt-out instructions provided in the communication.

Opting out of marketing communications will not affect communications that are necessary to provide a service you have requested.

7. WhatsApp and Other Communication Channels

If you choose to communicate with PEMARC through WhatsApp, telephone, email, Facebook, Instagram, LinkedIn, or another communication platform, your interaction may also be subject to that platform's own privacy policy and terms of service.

We will use information received through these channels only for legitimate business purposes, including responding to enquiries, providing requested information, and supporting learners.

8. Website Forms and Lead Generation

When you submit information through a PEMARC website form, we may use the information to contact you regarding the training, course, certification, or service you requested.

For example, when you submit a form requesting information about CompTIA Security+, PMP®, Certified Ethical Hacker (CEH), PRINCE2®, or another training program, we may contact you by telephone, email, WhatsApp, or another communication method you have provided.

By submitting a form, you confirm that the information provided is accurate and understand that PEMARC may use it to respond to your enquiry and provide information about the requested training.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

·       Enable essential website functionality

·       Remember preferences

·       Understand how visitors use our website

·       Improve website performance

·       Measure advertising effectiveness

·       Provide relevant advertising where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Analytics and Advertising

We may use third-party analytics and advertising technologies, such as website analytics tools, Meta technologies, Google services, or similar platforms, to understand website traffic, measure advertising performance, and improve our marketing.

These services may collect information about your interaction with our website and advertisements in accordance with their respective privacy policies.

Where applicable, PEMARC will take reasonable steps to ensure that the use of such technologies complies with applicable data protection requirements.

11. Sharing of Personal Information

PEMARC does not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to provide our services or fulfil legitimate business and legal purposes.

These may include:

·       Payment service providers

·       Website hosting and technology providers

·       Customer relationship management (CRM) providers

·       Email and communication service providers

·       Learning management system providers

·       Certification and examination partners

·       Professional training and certification organizations

·       Advertising and analytics providers

·       IT and cybersecurity service providers

·       Professional advisers

·       Government authorities, regulators, courts, or law-enforcement agencies where legally required

Third-party service providers may only process personal information for appropriate purposes and subject to applicable contractual, legal, and security requirements.

12. International Data Transfers

Some of our service providers, technology platforms, certification partners, or other third parties may process or store personal information outside Kenya.

Where personal data is transferred outside Kenya, PEMARC will take reasonable measures to ensure that the transfer and processing comply with applicable data protection requirements and that appropriate safeguards are in place.

13. Data Security

PEMARC takes reasonable technical and organizational measures to protect personal information against:

·       Unauthorized access

·       Unauthorized disclosure

·       Loss

·       Destruction

·       Alteration

·       Misuse

·       Accidental or unlawful processing

These measures may include access controls, password protection, secure systems, restricted access to personal information, staff confidentiality obligations, backups, and other appropriate security measures.

However, no internet-based system can be guaranteed to be completely secure.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

·       Providing training and services

·       Maintaining learner and certification records

·       Meeting legal, regulatory, accounting, and contractual obligations

·       Resolving disputes

·       Preventing fraud and misuse

·       Maintaining appropriate business records

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

15. Your Data Protection Rights

Subject to applicable law and any lawful limitations, you may have the right to:

·       Be informed about how your personal information is being used

·       Request access to personal information we hold about you

·       Request correction of inaccurate or misleading information

·       Object to certain processing of your personal information

·       Request deletion of personal information where applicable

·       Withdraw consent where processing is based on consent

·       Request restriction of certain processing where applicable

·       Exercise other rights available under applicable data protection law

Kenya's Data Protection Act expressly provides data subjects with rights including the right to be informed, access personal data, object to processing, correct false or misleading data, and request deletion of false or misleading data.

16. How to Exercise Your Rights

To make a privacy request, please contact:

PEMARC Training Institute

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: +254704443322

Website: https://www.pemarc.com

Please provide sufficient information to enable us to identify you and understand your request.

We may need to verify your identity before responding to certain requests.

We will handle legitimate requests within the timeframes required by applicable law.

17. Children's Privacy

Our services are primarily intended for adults and professional learners.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Where training or services involve minors, PEMARC will take appropriate measures and obtain any required consent or authorization from a parent, guardian, or other legally authorized person.

18. Third-Party Websites

Our website may contain links to third-party websites, platforms, certification organizations, payment services, social media platforms, or other external services.

PEMARC is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

19. Accuracy of Personal Information

You are responsible for providing accurate and current information when interacting with PEMARC.

If any information you have provided becomes inaccurate or changes, please contact us so that we can update our records where appropriate.

20. Data Breaches and Security Incidents

If PEMARC becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident to the relevant parties and authorities where required.

21. Changes to This Privacy Policy

PEMARC may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-processing practices.

When we make significant changes, we may provide an appropriate notice through our website or other communication channels.

The "Last Updated" date at the top of this policy indicates when the policy was most recently revised.

22. Complaints

If you have a concern about how PEMARC handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya where applicable. The ODPC provides mechanisms through which data subjects can lodge complaints.

23. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or your personal information, please contact:

PEMARC Training Institute

Website: https://www.pemarc.com

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: +254704443322

Physical Address: Kipro Centre Westlands, second floor, Nairobi Kenya

© 2026 PEMARC Training Institute. All Rights Reserved.